Mass flight disruptions at Southwest Airways continued on Thursday, with the service canceling greater than 2,300 flights.
Southwest’s 2,356 cancellations comprise the overwhelming majority of the two,443 complete canceled flights inside, into or out of the U.S. on Thursday, in line with FlightAware.
The service’s cancellations embody 58 % of its schedule, which is on par with ranges seen over the previous few days as Southwest repositions its planes and crews following an enormous winter storm.
Though most different airways have recovered from the storm-related disruptions, Southwest’s struggling scheduling system and different points have brought on a multi-day meltdown of its operations, leaving 1000’s of passengers stranded.
Southwest had warned that the disruptions would proceed for a number of days, and the CEO issued a video apology. The airline has to this point solely canceled 39 flights for Friday, in line with FlightAware.
The problems have attracted heavy scrutiny from Transportation Secretary Pete Buttigieg and Senate Commerce Committee Chairwoman Maria Cantwell (D-Wash.).
“With a view to restore that relationship with their clients, Southwest goes to must not solely make them financially complete however discover a technique to actually rebuild belief and confidence,” Buttigieg mentioned on ABC’s “Good Morning America” on Wednesday.
Buttigieg has demanded Southwest decide to offering affected passengers with meal vouchers and resort lodging in addition to refunds for many who resolve to not journey.
His division beforehand started efforts to strengthen federal airline refund laws, however a gaggle of 34 bipartisan state attorneys common has mentioned the initiative doesn’t go far sufficient.
“Customers deserve robust protections, together with an up to date shopper refund rule,” Cantwell mentioned in a press release this week.