Southwest CEO guarantees reimbursements

The CEO of Southwest Airways, Bob Jordan, promised that the airline will present reimbursements to those that had been affected by its hundreds of cancellations over the previous week, saying the “need is to go above and past.” 

Jordan mentioned in an interview on ABC’s “Good Morning America” on Friday that the storm that led to the airline needing to cancel greater than 15,000 flights over the previous week was unprecedented and hit many massive areas concurrently. 

The airline seems to be again on observe on Friday with fewer than 50 flights canceled and simply greater than 100 flights delayed, making up 1 p.c and three p.c of its whole flights, respectively, based on the flight-tracking web site FlightAware. 

The extreme winter storm that swept throughout america hit key hub cities like Denver and Chicago, inflicting issues for the airline’s scheduling system. The system struggled to reschedule flights that wanted to be delayed or canceled and to route pilots and flight attendants to the right planes. 

Federal officers have promised to research the scenario, and Transportation Secretary Pete Buttigieg has mentioned he’ll guarantee those that had been affected are reimbursed for his or her sudden meals, journey and lodging bills. 

Jordan mentioned he has spoken to Buttigieg and they’re “aligned” on the difficulty. 

“Past security, there isn’t a larger precedence than taking good care of our prospects, reuniting them with their luggage, getting their refunds processed,” he mentioned. 

Jordan famous that the airline has arrange a webpage for vacationers whose flights had been canceled to request refunds or reimbursements. 

“Our need is to go above and past,” he mentioned. “We at all times deal with our prospects.” 

Jordan mentioned there’s “nearly no option to apologize sufficient” for the cancellations that occurred. 

He mentioned step one for the airline is to get the community going, and he’s happy that it’s going to run a full community on Friday. He mentioned a “shut second” is to unravel issues that resulted from the disaster, together with processing refunds and getting prospects their luggage. 

“There can be lots of classes realized when it comes to what we are able to do to guarantee that this by no means occurs once more, as a result of this must by no means occur once more,” he mentioned.